Introducing After-Hours Support: Extending Our Commitment to Serve You

At Marion County Bank, "serving you" means being there when you need us. We understand that life doesn’t always fit into regular business hours, and that’s why we’re excited to introduce After-Hours Support. Available from 4:30 PM to 11:00 PM, Monday through Friday, and 11:00 AM to 2:00 PM on Saturday, this complimentary service is designed to provide you with the assistance you need, even after our branches have closed for the day.

What You Can Expect from After-Hours Support

After-Hours Support offers a range of services to ensure that you can manage your banking needs on your schedule. Whether you need to check your balance, reset a password, access online statements, or set up travel notifications, our support center is equipped to handle these and other common inquiries. Read our After-Hours Support FAQs for more details.

And while we’re focused on making your banking experience more convenient, we’re equally committed to keeping it secure.

"Customer service is our priority, and keeping your information secure is part of that service. With After-Hours Support, we’ve implemented thorough security measures, including detailed security questions, to protect your accounts. We’re committed to ensuring that your banking experience is not only convenient but also safe and secure, no matter when you reach out to us," Amanda Schwerdtfeger, IT Officer, emphasized.

Extending the Service You’ve Come to Trust

We’re proud of the great team that serves our customers whenever they call or visit us at any of our locations. But we also know that not everyone can connect with us during our regular hours. As our Retail Banking & HR Officer, Lisa Walters, points out, "With After-Hours Support, it's all about making sure you have access to the help you need, on your schedule."

This new service is just one more way we’re living up to our promise of "serving you." It was made possible by the hard work and dedication of our team, who have gone above and beyond to ensure that our commitment to customer care doesn’t end when our doors close.

"I want to thank the team that made After-Hours Support a reality," says Walters. "Their dedication and hard work ensures that our commitment to 'serving you' extends beyond our regular hours, providing our customers with the care and assistance they need, whenever they need it."

How to Reach After-Hours Support  

To reach After-Hours Support, call your local Marion County Bank branch as you normally would. If you call during the hours of support, you will be given the option to be routed to After-Hours Support.

  • Pella Branch: 641-628-2191
  • Knoxville Branch: 641-828-8000
  • Melcher-Dallas Branch: 641-947-2181

Learn More

We invite you to learn more about After-Hours Support by reading our After-Hours Support FAQs. This resource will provide additional details about how the service works, the types of support available, and the security measures we’ve put in place to protect your information.

After-Hours Support FAQ